On Wednesday, January 18, customers of Bank of America complained about money missing from their accounts on social media, with many citing transactions through the digital payment company Zelle.
- Additionally, they expressed their dissatisfaction at being unable to reach anyone in customer service by phone. Twitter replies instructed them to get in touch via direct message.
- Customers were informed on the bank's app that the processing of Zelle transactions between Saturday and Wednesday might be delayed. Bank of America claimed that the issue had been rectified as of 3 p.m. ET on Wednesday.