McDonald's is Replacing Human Drive-Thru Attendants with AI

Close-up McDonalds outdoor sign against blue sky

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McDonald's is in the process of replacing humans at their drive-thrus with AI technology.

While there are no plans to completely replace humans at the restaurants, the AI will be used in a voice-recognition program for those ordering at the drive-thru.

While the program is being tested out, McDonald's CEO Chris Kempczinski says:

"Most of those are not ready for prime time, nor will they be ready for prime time over the next five years or so."

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