Among recent controversies surrounding Delta, another situation involving the airline has surfaced once again.
A family from Huntington Beach said they were forced to leave a Delta flight after refusing to initially give up a seat that belonged to their two-year-old son, Grayson, due to overbooking.
On a flight from Hawaii to Los Angeles, the Schear family was approached and asked that their son’s seat be given up and instructed to hold him on their laps for the entire flight.
The confrontation between the family and the airline staff was caught on video.
Brian Schear, the father of the two-year-old, said to the airline staff, “You’re saying you’re gonna give that away to someone else when I paid for that seat?”
The family originally bought the seat for their 18-year-old son, but he went home on an earlier flight. The two-year-old was then given the seat instead.
According to the airline staff, they informed the Schear family that the ‘original passenger whose name was on the seat isn’t using it’ and also said that under FAA regulations, children Grayson’s age aren’t allowed to have their own seat.
However, FAA and Delta websites ‘encourage’ parents to purchase separate seats for their younger children.
Eventually, the family left the plane and booked a different flight the next day with United Airlines for $2000.
The family posted the video on social media sites such as Facebook, causing Delta to release a statement quickly afterwards.
“We’re sorry for what this family experienced. Our team has reached out and will be talking with them to better understand what happened and come to a resolution,” the statement read.
Delta also claimed overbooking wasn’t the reason for the family to leave the plane, but a real reason for the start of the incident has not come to the forefront.
Se the full story on ABCNews.com.