United Airlines Makes More Policy Changes


After many a scandal, United Airlines is reevaluating their policies.

One of them is to offer up $10,000 to travelers who voluntarily give up their seat on oversold flights.

They are adopting 10 policy changes that came from the angry outbursts over the recorded incident this month when David Dao was pulled from his seat.

United Airlines Chief Executive Oscar Munoz has apologized for the incident repeatedly.

"Actions speak louder than words...today we are taking concrete, meaningful action to make things right."

The full list of changes are:

1. United will limit use of law enforcement to safety and security issues only.

2. United will not require customers already seated on the plane to give up their seat involuntarily unless safety or security is at risk.

3. United will increase customer compensation incentives for voluntary denied boarding up to $10,000.

4. United will establish a customer solutions team to provide agents with creative solutions.

5. United will ensure crews are booked onto a flight at least 60 minutes prior to departure.

6. United will provide agents with additional annual training.

7. United will create an automated system for soliciting volunteers to change travel plans.

8. United will reduce its amount of overbooking.

9. United will empower employees to resolve customer service issues in the moment.

10. United will eliminate the red tape on lost bags.


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