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Following years of enduring significant challenges when it came to managing the incessant flood of incoming calls, 911 operators, operating in a minimum of seven states, have, at long last, received invaluable support – courtesy of artificial intelligence bots.
These A.I. bots dutifully field non-emergency calls and expeditiously establish the vital link to the appropriate agencies. This strategically liberates human operators, enabling them to devote their undivided attention to addressing emergent, high-priority calls, as emphatically articulated by officials responsible for emergency services.
“For me, I think that the use of A.I. for non-emergency calls is a fantastic idea,” says Ty Wooten, director of government affairs for the International Academies of Emergency Dispatch. “I see the huge benefit of being able to alleviate those calls out of the 911 center queue so that the 911 call takers can really focus on the ones that really matter.”