Two passengers were instructed to sit in seats that had not been thoroughly disinfected and had previously been covered in vomit, prompting Air Canada to apologize.
“There was a bit of a foul smell but we didn’t know at first what the problem was. Apparently, on the previous flight someone had vomited in that area. Air Canada attempted a quick cleanup before boarding but clearly wasn’t able to do a thorough clean,” Susan Benson wrote in a Facebook post published August 29.
“They placed coffee grinds in the seat pouch and sprayed perfume to mask the smell. When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do,” Benson stated.
In a statement, Air Canada informed CNN that it had apologized to its customers.
“As they clearly did not receive the standard of care to which they were entitled.”
Benson expressed her frustration towards the airline company.
“I am ashamed to be a Canadian and ashamed of Air Canada,” she wrote. “Shame on you Air Canada! shame on you!”
As per Air Canada, “We are reviewing this serious matter internally and have followed up with the customers directly as our operating procedures were not followed correctly in this instance.” We remain in contact with them about this matter.”