LOS ANGELES (CNS) - Travelers can order food and beverages from certain LAX restaurants to be delivered directly to their gate at the Tom Bradley International Terminal, it was announced today.
The program is an extension of the airport's mobile platform that allows contactless ordering, payment and pickup at restaurants within its terminals through www.LAXOrderNow.com.
“Our guests have told us they want greater access to airport information and services through their mobile devices so they can have more control of their travel journey,'' said Justin Erbacci, CEO of Los Angeles World Airports. “Offering food and beverage delivery to the gate areas is yet another game-changing feature that sets the new LAX experience apart for its convenience and range of options.''
Delivery service is currenty offered only at the Bradley International Terminal, but LAWA expects to add more terminals. Participating restaurants include Vino Volo, Border Grill and ink.sack, but Panda Express and KFC will join later this week and more are expected to join soon, airport officials said.
Travelers who use LAXOrderNow.com to browse airport menus, order and pay will be able to select the delivery option for an extra fee. They'll then be notified when their meals are out for delivery and when the delivery person, who will be wearing branded apparel for easy identification, has arrived in the designated gate area.
The program is managed by LAX in partnership with Unibail-Rodamco-Westfield and the mobile ordering provider Servy.
“This is about always putting the customer first and creating a seamless commercial experience,'' said Mike Salzman, URW's executive vice president and group director of airports. “Delivery is a really exciting step toward giving guests greater convenience and freedom as they travel.''
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