United Reaches Settlement With Passenger Dragged Off Airline

Dr. David Dao, the man dragged off a United flight to Louisville after refusing to give up his seat for a crew member, has reportedly reached a settlement with the airline over his injuries according to his attorney. 

Cell phone video of the incident on the April 9th flight quickly went viral and provoked outrage from around the world.

Dao's attorney did not disclose how much Dao would be compensated as details of the settlement remained confidential. Attorney Thomas Demetrio addressed the settlement in a statement to the media. 

"Mr. Munoz said he was going to do the right thing, and he has. In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate accountability, United is to be applauded."

United also announced several changes to its policies on Thursday. Passengers will be paid up to $10,000 to give up seats and the airline will reduce the amount of overbooking. 

The full list of changes United is making to its policies include: 

  1. Limit use of law enforcement to safety and security issues only.
  2. Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.
  3. Increase customer compensation incentives for voluntary denied boarding up to $10,000.
  4. Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines or ground transportation to get customers to their final destination.
  5. Ensure crews are booked onto a flight at least 60 minutes prior to departure.
  6. Provide employees with additional annual training.
  7. Create an automated system for soliciting volunteers to change travel plans.
  8. Reduce the amount of overbooking. United admitted in its report that Flight 3411 was overbooked by one passenger before boarding began.
  9. Empower employees to resolve customer service issues in the moment.
  10. Eliminate the red tape on permanently lost bags by adopting a "no questions asked" policy on lost luggage.

Several of the policies will be effective immediately while others will be rolled out throughout 2017. 


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